Shipping, Returns & Warranties

SHIPPING

Free Shipping applies to inflatables SUPS, inflatable kayaks and accessory orders over $150. shipped within Canada. Shipments to the Northwest Territories, Nunavut, Yukon and parts of the the Maritimes may be subject to additional distance surcharges. Use discount code "FREE SHIPPING" at check-out to apply. (PLEASE NOTE: discount code needs to be entered in "My Cart" window before starting check-out process.)

Free shipping is via Canada Post Expedited service and typically takes from 3 to 7 days to arrive, depending on destination.  If you are in a serious rush, please contact us for an alternate option and charges.  Accessory orders under $150. ship in Canada for between $10. and $25., depending on destination.  Paddles and inflatables are considered oversize and are subject to a $20. oversize fee.  

Canoes, hard shell kayaks, rigid paddle boards and vehicle rack systems & carts are not eligible for free freight.  These items are shipped using the best available rate and ship to the nearest terminal serviced by a major freight carrier. Some restrictions may apply to certain locations.  Delivery to a home address incurs an additional charge from the freight company. Please contact us for further details.

Orders typically ship out within 36 hours, not including weekends or holidays.  You will be sent tracking information once your order has shipped.

If you wish to cancel your order, please do so within 6 hours of placing it.

RETURNS

We accept online purchases for return with the following conditions:

All items returned must be in their original clean and unused condition can be returned within 30 days of purchase, except for sale and clearance items, special orders, and boats and boards that have been shipped.  All returns and cancellations will be assessed a 3% restocking fee to cover credit card transaction fees.  This fee is waived on product exchanges.

All returns must include the sales receipt and must be in new condition with all components intact and with original tags and packaging.  Used and dirty items will not be accepted.  Returned items must be shipped prepaid at your expense.  Original shipping charges will be deducted from your refund.

Special order items, and all boats and boards that we have shipped via freight are final sales, unless defective (see warranty policy).  

We ship all our online orders with previously used boxes and packing material. Please reuse and recycle.

Please read and follow these steps to ensure a successful return of your item:

Call us or email us for a return authorization number (RA#) within 30 days from date of purchase at 1-800-748-2333, local # 250-847-3678 or [email protected]  Please provide us with receipt details including name of purchaser, date of purchase, invoice number, etc.

Sale and clearance items are returnable within 10 days for store credit or exchange only.

Please package the item(s) properly in clean packaging and tape securely.  Choose the best side of the package for labeling. Please write your address on the upper left corner, our address prominently in the centre, and the RA# on the lower left corner of the package.  Please write this information legibly to ensure that the package arrives safely!

WARRANTIES

We are selective about the gear that we sell and we honor all manufacturers’ warranties.  If the product you’ve purchased appears to be faulty, please call us toll free at 1 800-748-2333 or 250-847-3678.  We will do our best to work with you and with our manufacturers to resolve any issues in a timely manner.  All manufacturers require proof of purchase to process warranties, so please have your receipt on hand when you call.  Warranty conditions and coverage varies by product type and manufacturer.  Products being returned for warranty must be clean and dry.